Kernow Vet Group Insurance Claims Policy
Insurance claims
Our default position is that we require clients to pay the balance of an account at time of treatment or on discharge of a pet from the hospital. If you need to pick up your pet after 5pm we will contact you before this time to take payment over the phone. We are happy to help you claim a reimbursement from your insurance company (you may need to provide a completed insurance claim form or email link, whichever your insurance company uses for claim submissions).
Direct insurance claims for values over £1000
Direct claims are facilitated at our discretion. If you would like your insurance company to pay Kernow Vet Group all or part of a bill we require the following:
Before treatment, prior to your pet’s admit appointment:
- A copy of your pet’s insurance policy (please email to admin@kernowvetgroup.co.uk). We will not facilitate a direct insurance claim if an insurance policy is not provided before treatment.
- A completed insurance claim form or an email link (whichever your insurance company uses for claim submissions)
- A completed 'INSURANCE CLAIM DETAIL FORM' (see below)
- You will need to pay your insurance excess and an administration fee of £40.29 before treatment. Once Kernow Vet Group has received payment from your insurance company we will contact you for any outstanding payments or, if your account is in credit, refund all or part of the advance payment back to you.
How to contact Kernow Vet Group insurance processing team
If you want to provide any documentation to us, need advice on claiming on your insurance policy or would like Kernow Vet Group to submit a pre-authorisation check to your insurance company on your behalf (to predetermine whether your insurance company will cover an insurance claim) please contact admin@kernowvetgroup.co.uk