Kernow Vet Group's home page
Emergency 01208872254
Churchend Vets - St. Austell 01726 72095
Ellis Vets - Liskeard 01579 342602
Harleigh Vets - Bodmin 01208 72323
Pelyn Vets - Lostwithiel 01208 872254
Pelyn Vets - St. Austell 01726 68177

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Insurance Claims

Kernow Vet Group Insurance Claims Policy 

Insurance claims 

Our default position is that we require clients to pay the balance of an account at time of treatment or on discharge of a pet from the hospital. If you need to pick up your pet after 5pm we will contact you before this time to take payment over the phone. We are happy to help you claim a reimbursement from your insurance company (you may need to provide a completed insurance claim form or email link, whichever your insurance company uses for claim submissions).

Direct insurance claims for values over £1000 

Direct claims are facilitated at our discretion. If you would like your insurance company to pay Kernow Vet Group all or part of a bill we require the following:  

Before treatment, prior to your pet’s admit appointment:  

  • A copy of your pet’s insurance policy (please email to admin@kernowvetgroup.co.uk). We will not facilitate a direct insurance claim if an insurance policy is not provided before treatment.  
  • A completed insurance claim form or an email link (whichever your insurance company uses for claim submissions) 
  • A completed 'INSURANCE CLAIM DETAIL FORM' (see below)
  • You will need to pay your insurance excess and an administration fee of £40.29 before treatment. Once Kernow Vet Group has received payment from your insurance company we will contact you for any outstanding payments or, if your account is in credit, refund all or part of the advance payment back to you. 

How to contact Kernow Vet Group insurance processing team 

If you want to provide any documentation to us, need advice on claiming on your insurance policy or would like Kernow Vet Group to submit a pre-authorisation check to your insurance company on your behalf (to predetermine whether your insurance company will cover an insurance claim) please contact admin@kernowvetgroup.co.uk

Insurance Claim Detail Form

 

Your Details

For Direct Claims

Direct claims – the option to make a direct claim is offered at the discretion of your practice and must be authorised by the practice before treatment goes ahead*
 

Insurance Information for above Patient

£

Conditions

Condition 1

New or Continuation Claim*:
£

Condition 2

New or Continuation Claim:
£

Condition 3

New or Continuation Claim:
£
This claim is payable to (Client/Practice)*:

An additional Insurance Claim Detail Form will need to be completed for any future claims that do not relate to the conditions listed above.
In signing this form, I confirm I have previously agreed to the terms & conditions of business / financial consent obtained and accept liability for any costs which are not paid in full by my insurance company on settlement of any claims.

Security Question:
 
 
 
 

Practice information

Harleigh Vets - Bodmin

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  • Mon
    8.30am – 6.30pm
  • Tue
    8.30am – 6.30pm
  • Wed
    8.30am – 6.30pm
  • Thu
    8.30am – 6.30pm
  • Fri
    8.30am – 6.30pm
  • Sat
    8.30am – 12.00pm
  • Sun
    Closed
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Find us here:

The Veterinary Surgery Harleigh Road Bodmin PL31 1AQ
get directions with Google Maps

Churchend Vets - St. Austell

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  • Mon
    8.30am – 6.30pm
  • Tue
    8.30am – 6.30pm
  • Wed
    8.30am – 6.30pm
  • Thu
    8.30am – 6.30pm
  • Fri
    8.30am – 6.30pm
  • Sat
    8.30am – 1.00pm
  • Sun
    Closed
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Find us here:

Trevarthian Rd St. Austell Cornwall PL25 4BH
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Ellis Vets - Liskeard

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  • Mon
    8.30am – 6.00pm
  • Tue
    8.30am – 6.00pm
  • Wed
    8.30am – 6.00pm
  • Thu
    8.30am – 6.00pm
  • Fri
    8.30am – 6.00pm
  • Sat
    8.30am – 10.30am
  • Sun
    Closed
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Find us here:

4c Heathlands Road Liskeard Cornwall PL14 4DH
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Pelyn Vets - Lostwithiel

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  • Mon
    8.30am – 6.30pm
  • Tue
    8.30am – 6.30pm
  • Wed
    8.30am – 6.30pm
  • Thu
    8.30am – 6.30pm
  • Fri
    8.30am – 6.30pm
  • Sat
    8.30am – 12.30pm
  • Sun
    Closed
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Find us here:

Edgecumbe Road Nomansland Lostwithiel PL22 0DZ
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Pelyn Vets - St. Austell

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  • Mon
    8.30am – 6.30pm
  • Tue
    8.30am – 6.30pm
  • Wed
    8.30am – 6.30pm
  • Thu
    8.30am – 6.30pm
  • Fri
    8.30am – 6.30pm
  • Sat
    9.00am – 12.00pm
  • Sun
    Closed
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Find us here:

8 Kings Avenue St. Austell Cornwall PL25 4TT
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